Return and Refund Policy

We stand behind the quality of our products  Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user errors such as incorrect selection of sizes, designs, colors, etc.

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

The product is flawed.

The print quality is poor.

The product you received is different from the product originally represented on our site.

Please email us at customer@drippinme.com with a photo of the product you received along with detailed shots you wish to include within 5 days after receiving it. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at customer@drippinme.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Method of refund: the same form of payment used.

Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

If a package is returned to sender by the shipping courier due to wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund, or re-sending the package.

Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

The shipping fee will NOT be refundable once items have been shipped.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customer@sweetiecolors.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@sweetiecolors.com.

Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Shipping

If your claim is approved, we will provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CHANGE OR CANCEL ORDER

Change and Cancellation requests are only allowed within 12 hours from the time that the order was placed. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed.

Orders canceled after this time will be charged you a cancellation fee of 20% of your total order value for management, processing, and transaction fee. To check the status of your order, please contact our Customer Support team.

Email: customer@drippinme.com